Overview
The client faced recurring challenges in tracking supply chain efficiency and ensuring that customer orders were fulfilled On-Time and In-Full (OTIF). Manual data consolidation from multiple systems led to fragmented visibility, delayed insights and limited ability to identify and address root causes behind missed OTIF targets. To address these challenges, our team developed a real-time Supply Tracker Dashboard, enabling unified visibility across the supply chain, automated performance tracking and actionable insights to improve operational efficiency.
Challenge
- Lack of Visibility: No central view to confirm accurate, on-time order fulfillment.
- Root Cause Identification: Data silos made delays and failures hard to trace.
- Manual Reporting: Teams spent hours merging fragmented data with no real-time insight.
Solution
We implemented an integrated data analytics solution powered by Microsoft technologies to provide real-time, actionable insights into supply chain performance.
- Data Integration: Merged data from Dynamics 365, SharePoint & other apps into Azure Data Lake.
- Power BI Dashboard: Delivered a live dashboard with OTIF and fulfillment insights.
- Automated Refresh & Alerts: Set 30-minute refreshes and delay alerts.
Client Information
Client
Largest Pharma Company in Australia
Domain
Pharma
Impact
15+ Hours Saved/Week - Automated reporting & data aggregation
30% Better Plan Accuracy - Enhanced customer satisfaction
25% Increase in OTIF - Improved order fulfillment efficiency
40% Faster Data Processing - Quicker, insight-driven decisions
Outcome
The Supply Tracker Dashboard empowered the client with end-to-end visibility across the supply chain, enabling proactive management, improved customer satisfaction and measurable operational efficiency. The automation of data flows and analytics transformed their reporting process from reactive to insight-driven, setting a strong foundation for continuous supply chain optimization.
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