Secure Case Management Automation

Overview

Client Context

A leading pharmacovigilance service provider faced challenges in managing multiple operational workflows (Book-in, Triage, Data Entry, Quality Review, Medical Review and Reporting). Task tracking was handled through Excel sheets, resulting in inefficiencies, data silos and a lack of visibility for managers across teams.

Key Issue

Challenge

No unified system for tracking case status and team performance.
Dependence on Excel for recording and monitoring operations.
Limited transparency, delayed task allocation and error-prone manual updates.
Absence of audit trails, alerts and real-time reporting for management oversight.

Our Approach

Solution

Secure Management Tool (SMT)

Sciens Technologies designed and deployed Orcimed SMT, a comprehensive workflow automation platform purpose-built for pharmacovigilance operations. The tool unified all operational workflows into a single digital ecosystem, enabling centralized control, real-time visibility and data-driven decision-making.

Client Information

Client

Largest Lifesciences Company

Domain

Pharmacovigilance

Our Case Studies

Value Created

Impact

Unified across all stages

30% faster completion cycle

Unified Manager View

Automated and audit-verified

Fully digital and traceable

Automated Notifications

Result Overview

Outcome

Eliminated Excel-based tracking and manual errors. Enhanced visibility across end-to-end ICSR workflows. Improved productivity and turnaround times through automation. Strengthened compliance with audit-ready digital records.

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