A Smart Solution for Efficient Email Management
Pharmacovigilance teams manage urgent drug safety communications, requiring accurate tracking and timely responses, as manual handling can cause delays, errors, and compliance risks.
Key Issue
Challenge
The client’s pharmacovigilance mailbox received hundreds of safety related emails daily. Manual sorting, prioritization and reconciliation created major bottlenecks:
- Delayed responses to urgent safety alerts
- Errors in matching and reporting cases
- Compliance risks due to missed regulatory deadlines
- Inefficient coordination with global partners
Our Approach
Solution
Sciens Technologies implemented Mailbox Automation, an intelligent system designed to streamline end-to-end email management through automation.
Key solution components included:
- Automated Filtering & Categorization - Emails auto-sort by sender, subject, content.
- Priority Evaluation Engine - Urgent communications are identified and flagged instantly.
- Automated Reporting & Reconciliation - Emails auto-sort by sender, subject, content.
- Integrated Partner Sharing - Relevant communications are automatically shared with partners.
Client Information
Client
Largest Lifesciences Company
Domain
Pharmacovigilance
Our Case Studies
Overview
How It Works
Email Intake & Logging
Automatically detects new and flagged emails. Extracts metadata and logs to OneDrive or audit sheet
Weekly Reporting
Consolidates daily emails into weekly reports. Supports compliance, audits, & team collaboration
Reconciliation & Tracking
Moves reconciled emails into a central tracker. Keeps all communications structured & tracked
Value Created
Impact
Result Overview
Outcome
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